Frequently Asked Questions
Find answers to common questions about VideoCreator platform
General Questions
What is VideoCreator?
VideoCreator is an AI-powered video generation platform that transforms your ideas into stunning videos using advanced AI models like Seedance 1.5 Pro and Wan 2.1.
How do I get started?
New users receive 50 free credits (valid for 30 days) to try our service. Simply sign up, navigate to the demo page, and start creating videos by describing what you want.
What AI models do you support?
We support Seedance 1.5 Pro and Wan 2.1 for text-to-video and image-to-video generation, with reference video capabilities for maintaining visual consistency.
Credits & Pricing
How do credits work?
Credits are consumed when you generate videos. Different models and video lengths consume different amounts of credits. You can purchase credit packages or subscribe to a plan for more credits.
Do credits expire?
Yes, credit packages have expiration dates. We recommend using your credits before they expire to get the most value from your purchase.
Can I get a refund?
Refunds are handled on a case-by-case basis. Please visit our Refund Policy page for more details.
Technical Questions
What video formats are supported?
We support multiple aspect ratios including 16:9 (landscape), 9:16 (portrait), and 1:1 (square). Videos are generated in 1080p HD quality.
How long does video generation take?
Video generation typically takes 40-60 seconds depending on the model and video length. You can monitor the progress in real-time on the generation page.
Can I use reference videos?
Yes! Our Reference to Video feature allows you to maintain character and style consistency across multiple video clips, perfect for storytelling and brand content.
Compliance & Legal Standards
Content Ownership
Users retain full ownership of the prompts and the specific visual assets generated using our AI tools, subject to continued compliance with our Terms of Service.
Data Privacy & Security
We prioritize your data integrity. All uploaded assets are processed through industry-standard encryption and are never used for third-party model training without explicit user consent. See our Privacy Policy for details.
AI Service Disclaimer
Our platform utilizes advanced AI models to provide creative outputs. Users should be aware that the platform is not liable for factual inaccuracies or inherent algorithmic biases present in AI-generated results.
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